AI tokens — help

Settings › AI tokens shows your organisation's AI token balance — the credit that powers AccentPOS's AI features, such as the AI menu creator and the AI assistant. Tokens belong to the organisation (like branding), one balance across every store.

How tokens work

Every AI action — generating a menu draft, regenerating a category, an assistant chat turn — uses tokens in proportion to the actual work the AI does. A typical menu draft costs somewhere around 40–100 tokens; the exact amount depends on the size of the menu and appears in your usage history after each action.
Your plan includes a monthly allowance, added to your balance automatically each month. Unused tokens roll over — they don't expire at month-end.
Need more before your next allowance? Buy a top-up on this page: pick a pack and pay instantly by bank payment (through GoCardless); the tokens land on your balance as soon as the payment is confirmed. Top-ups are paused while a subscription payment is more than 14 days overdue (see Account).
If your balance reaches zero, what happens depends on whether usage limits are enforced for your account (the platform setting AI_TOKENS_ENFORCE). With enforcement on, AI features pause with an "out of AI tokens" message until you top up or your next monthly allowance arrives. With it off, AI keeps working and your balance can go below zero until the next allowance. Everything else in AccentPOS is unaffected either way. If you need help, email ops@accentpos.com or call +44 1329 836 262.

The page

Balance — tokens available right now.
Monthly allowance — what's added automatically each month on your current plan (your account may have a custom allowance).
Used this month — tokens spent on AI actions this calendar month.
Buy tokens — the top-up packs, priced ex VAT with the VAT-inclusive total shown.
History — every movement on your balance, newest first: monthly allowances, AI usage (labelled with the feature that used it), top-ups, and any adjustments added by AccentPOS, each with the balance after that entry.

Balances only change through AI usage, the monthly allowance, top-ups you buy here, and adjustments made by AccentPOS support (email ops@accentpos.com or call +44 1329 836 262).