Account

Settings › Account shows what your organisation is on and lets an organisation owner cancel the subscription. It's organisation-wide, not per-store.

What's on the page

• Organisation, Plan and Status — the Standard plan is 1% of your monthly transaction turnover plus VAT, billed monthly in arrears by Direct Debit. During the free trial nothing is charged.
• Links to the customer agreement and privacy policy that govern your use of AccentPOS. Both open in a new tab.

If a payment fails

If we can't collect your monthly Direct Debit, GoCardless retries it automatically. If it still fails, we email the owner. Check that your bank details are up to date.

If the invoice is still unpaid 14 days after the payment failed, changes in the Hub are paused. A red banner at the top of every page tells you so. While the Hub is paused:

• Your tills keep trading: sales, payments, tables, printing and cash-up all work as normal, and online ordering stays open.
• You can still view and export orders, reports and menus.
• Saving changes in the Hub, such as menus, products, staff and settings, is refused until the invoice is settled. You can't send the AI assistant new messages either.

To settle the invoice, or to set up the Direct Debit again, email ops@accentpos.com or call +44 1329 836 262. The pause lifts as soon as the payment goes through.

Cancelling your subscription

You can cancel at any time; only an organisation owner can do it.

1. Open Settings › Account and choose Cancel subscription.
2. Confirm. The page shows the date your service ends: the end of the current calendar month. We email the owners a confirmation.

Until that date everything keeps working as normal, and we bill that last month in arrears as usual. There's no cancellation fee.

Changed your mind? Choose Keep my subscription any time before the end date and nothing changes.

After your service ends

• Tills stop syncing, and online ordering, table QR ordering and the kiosk are switched off.
• You can still sign in to the Hub for 30 days to export your data: orders from Orders, reports and Z reports from Finance, and menus as CSV from Menus. Nothing can be changed during this time.
• After the 30 days we delete your personal data: staff accounts and sign-ins, customer names and contact details, feedback, emails, AI assistant conversations, and your logos and images. Your menus and sales records, which contain no personal data, are deleted 90 days after your service ended. We keep only what the law requires (our invoices to you, which we keep for six years).

Need more time to export, or want to cancel by email instead? Email ops@accentpos.com or call +44 1329 836 262.